{"id":62,"date":"2022-01-13T02:48:31","date_gmt":"2022-01-13T02:48:31","guid":{"rendered":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/?page_id=62"},"modified":"2025-07-30T00:58:19","modified_gmt":"2025-07-29T23:58:19","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62\" class=\"elementor elementor-62\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4931ccd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4931ccd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b83fef\" data-id=\"5b83fef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0cd93c3 elementor-widget elementor-widget-heading\" data-id=\"0cd93c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1df1228 elementor-widget elementor-widget-image\" data-id=\"1df1228\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-content\/uploads\/elementor\/thumbs\/DSC_1671edit-pj4jbegosvl9ss2eqau6vdrhlko0vxwj9wec03gqzk.jpg\" title=\"DSC_1671edit\" alt=\"DSC_1671edit\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ab08a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ab08a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e2aaa3\" data-id=\"7e2aaa3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a189b56 elementor-widget elementor-widget-heading\" data-id=\"a189b56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Academic Complaints<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d71ef elementor-widget elementor-widget-text-editor\" data-id=\"a2d71ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At UoAIC, we follow the policies and procedures set out by UoA for academic complaints. Please click the links below to be taken to the relevant policies and procedures.\u00a0<\/p><ul><li><a href=\"https:\/\/cdn.auckland.ac.nz\/assets\/central\/about\/the-university\/how-the-university-works\/policy-and-administration\/Supervision\/resolution-of-student-academic-complaints-and-disputes-statute.pdf\">Resolution of Student Academic Complaints and Disputes Statue<\/a><\/li><li><a href=\"https:\/\/www.auckland.ac.nz\/en\/students\/forms-policies-and-guidelines\/student-policies-and-guidelines\/academic-disputes-and-complaints.html\">Academic disputes and complaints<\/a>\u00a0knowledge base article<\/li><li>Student complaint process\u00a0<a href=\"https:\/\/cdn.auckland.ac.nz\/assets\/auckland\/about-us\/equity-at-the-university\/Student%20Complaint%20Process%20flowchart.pdf\">flowchart<\/a><\/li><li><a href=\"https:\/\/www.auckland.ac.nz\/en\/about-us\/about-the-university\/equity-at-the-university\/about-equity\/a-safe--inclusive-and-equitable-university\/what-does-safe--inclusive-and-equitable-mean-.html\">Information about staff and students\u2019 complaints, and the resolution process<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97bebd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97bebd2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b639870\" data-id=\"b639870\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a310830 elementor-widget elementor-widget-heading\" data-id=\"a310830\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-Academic Complaints<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-436026a elementor-widget elementor-widget-text-editor\" data-id=\"436026a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At UoAIC, we follow the policies and procedures set out by UoA for non-academic complaints. Please click the links below to be taken to the relevant policies and procedures and contacts.\u00a0<\/p><ul><li><a href=\"https:\/\/www.forms.auckland.ac.nz\/en\/public\/student-contact-and-support\/complaints-and-feedback.html?_ga=2.114761095.1012912698.1638230827-1310495388.1610265665\">Complaint on Feedback on University Service Delivery<\/a> online form<\/li><li>UoA International Student Services | <a href=\"mailto:int-questions@auckland.ac.nz\">int-questions@auckland.ac.nz<\/a><\/li><li>University Proctor | <a href=\"mailto:proctor@auckland.ac.nz\">proctor@auckland.ac.nz<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25904fd elementor-widget elementor-widget-spacer\" data-id=\"25904fd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Academic Complaints At UoAIC, we follow the policies and procedures set out by UoA for academic complaints. Please click the links below to be taken to the relevant policies and procedures.\u00a0 Resolution of Student Academic Complaints and Disputes Statue Academic disputes and complaints\u00a0knowledge base article Student complaint process\u00a0flowchart Information about staff and students\u2019 complaints, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":25,"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":644,"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/pages\/62\/revisions\/644"}],"wp:attachment":[{"href":"https:\/\/www.internationalcollege.ac.nz\/uoa-handbook\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}