Complaints
Academic Complaints
At UoAIC, we follow the policies and procedures set out by UoA for academic complaints. Please click the links below to be taken to the relevant policies and procedures.
- Resolution of Student Academic Complaints and Disputes Statue
- Academic disputes and complaints knowledge base article
- Student complaint process flowchart
- Information about staff and students’ complaints, and the resolution process
Non-Academic Complaints
At UoAIC, we follow the policies and procedures set out by UoA for non-academic complaints. Please click the links below to be taken to the relevant policies and procedures and contacts.
- Complaint on Feedback on University Service Delivery online form
- UoA International Student Services | int-questions@auckland.ac.nz
- University Proctor | proctor@auckland.ac.nz