Pastoral Support, Policies and Procedures
Deans
The Dean is the person who is responsible for the wellbeing and monitoring of students in each programme.
If students have any questions, concerns or challenges and would like some help, the Dean is the person to contact. The Dean and the Attendance Officer will also monitor student’s attendance and talk with students if there are any issues.
If any students are feeling lonely, home sick, anxious and need someone to talk to, the Dean is there for support. Tutors and teachers can also provide support.
Please do not be afraid to ask for help. We recognise that there will be times of pressure for students and we are here to assist you.
Medical Support / Counsellor
The University of Auckland International College can provide access to a medical professional and counsellor if requested. The Dean will arrange this.
Tutors
Students will have a teacher who is called their ‘Tutor’. This is another person to contact if students have any concerns, queries, or problems.
The Tutor will meet with students throughout the programme to discuss students’ interests, give students advice, and talk about the student’s progress after reports are issued.
The Tutor is a responsible adult who is there to assist. If, for any reason, they cannot help students, the Tutor will direct them to a person who have give students the assistance they need.
Sonder
Auckland Campus also works with Sonder, an organisation that provides 24/7 support for students in New Zealand via live chat or phone with any issue. The free App can be downloaded to mobile phone, and this assures 24 hour support in a time of need. Any student can use Sonder when walking home alone at night, meeting up with someone they do not know, going on a first date, experiencing stress or anxiety, ill or injured, at any time that they do not know who to turn to for help.
UoAIC encourages all onshore students to download the application as as they begin their course of study.
Download the Sonder App | be.sondersafe.com/up
Call | +64 9 2222099
Email | support@sondersafe.com
Absences
Absence due to illness (or other reasons) during the term:
- If students are ill, they are advised to visit a New Zealand-registered doctor.
- The doctors listed below are recommended by Immigration New Zealand to complete medical and chest x-ray certificates for New Zealand visa applications.
- The University of Auckland also has health, medical and counselling services available for students – Student Health and Counselling Service
- As such, they are approved for medical certificates for attendance purposes. Students who provide a medical certificate from another medical centre may not have this automatically accepted for attendance purposes.
Auckland Doctors (Monday – Friday)
- College Hill Doctors | 46 College Hill, Ponsonby | (09) 360 8008 | 8.30 – 17.30
- Queen Street Doctors | 1st Floor, Dingwall Bldg, 87 Queen Street | (09) 222 2577 | 8.00 – 17.00
- Caring Clinic Doctors | Level 8, 175 Queen Street | (09) 360 8008 | 8.30 – 10.00
- Victoria Park Medical Suite | 5 Vernon Street, Victoria Park | (09) 557 3333 | 8.30 – 17.30
- Doctors 109 | Level 3, 109 Queen Street | (09) 366 0109 | 8.30 – 17.30
- Auckland City Doctors | 415 Queen Street | (09) 280 3555 | 8.30 – 17.30
Attendance
At UoAIC, attendance is marked every period. If a student is in class, they are marked as present.
If a student is not in class, for whatever reason, they are marked absent. If a student is absent for medical reasons they must provide a medical certificate dated the day they are sick from a registered New Zealand doctor, then it is most likely that the absence will be recorded as an M. This absence will not count against a student for immigration status. In a limited number of other cases, an absence may be considered as allowed and will not count against the student, but will still be recorded as an absence.
Backdated medical certificates (i.e. where students tell the doctor they were sick the day before) are not accepted.
All medical certificates should be given to the Attendance Officer | attendanceakl@up.education
Other Absences will be recorded as:
Explained | You were absent and you gave an explanation as to why you were away. This type of absence counts against you for the purposes of meeting visa requirements. However, we know where you were, that you were safe and therefore are not as concerned about calling your agent or parents.
