Pastoral Support, Policies and Procedures
Learner Success Team
The Learner Success Team is responsible for monitoring and supporting students to be successful in the following domains:
- Attendance
- Academic
- Wellbeing and Behaviour
- Progression
If students have any questions, concerns or challenges and would like some help, the Learner Success Team can be contacted (learnersuccess@up.education).
If a student is reported to be struggling in any of the above domains, a Learner Success Coordinator may organise a meeting with the student to help them develop an Individual Development Plan.
If any students are feeling lonely, home sick, anxious and need someone to talk to, the Learner Success Team is there for support. Tutors and teachers can also provide support.
Please do not be afraid to ask for help. We recognise that there will be times of pressure for students and we are here to assist you.
Medical Support / Counsellor
The University of Auckland International College can provide access to a medical professional and counsellor if requested. The Learner Success Team will arrange this.
Mentors
Students will have a mentor. Mentors are academic members of staff, but don’t necessarily teach the student (mentee). This is another person to contact if students have any concerns, queries, or problems.
The Mentor will work with the Learner Success Team to meet with students throughout the programme to discuss students’ interests, give students advice, and talk about the student’s progress after reports are issued. They will also run a series of workshops (Mentor Workshops) that will help students advance in key areas related to their studies. For example, note-taking, academic integrity, and time management.
The Mentor is a responsible adult who is there to assist. If, for any reason, they cannot help students, the Mentor will direct them to a person who have give students the assistance they need.
Attendance
At UoAIC, attendance is marked every period. If a student is in class, they are marked as present.
If a student is not in class, for whatever reason, they are marked absent.
If a student is absent for medical reasons they must provide a medical certificate dated the day they are sick from a registered New Zealand doctor, then it is most likely that the absence will be recorded as an M. This absence will not count against a student for immigration status.
Backdated medical certificates (i.e. where students tell the doctor they were sick the day before) are not accepted.
All medical certificates should be submitted to the Learner Success Team in the Welcome Centre.
The doctors listed below are recommended by Immigration New Zealand to complete medical and chest x-ray certificates for New Zealand visa applications.
Auckland Doctors (Monday – Friday)
- College Hill Doctors | 46 College Hill, Ponsonby | (09) 360 8008 | 8.30 – 17.30
- Queen Street Doctors | 1st Floor, Dingwall Bldg, 87 Queen Street | (09) 222 2577 | 8.00 – 17.00
- Caring Clinic Doctors | Level 8, 175 Queen Street | (09) 360 8008 | 8.30 – 10.00
- Victoria Park Medical Suite | 5 Vernon Street, Victoria Park | (09) 557 3333 | 8.30 – 17.30
- Doctors 109 | Level 3, 109 Queen Street | (09) 366 0109 | 8.30 – 17.30
- Auckland City Doctors | 415 Queen Street | (09) 280 3555 | 8.30 – 17.30
If a student is absent and give an explanation as to why they are away. This type of absence will be marked as “E” for explained.
This type of absence counts against you for the purposes of meeting visa requirements. However, we know where you were, that you were safe and therefore are not as concerned about calling your agent or parents.